We strongly urge cancellation insurance, which can
be purchased from Travel
Guard (phone 1-800-454-7107).
Cruise lines have very costly cancellation fees. The hotels we use levy cancellation fees
which vary from one to five nights depending upon the place and season. Aero-Marine has cancellation
fees which cover our time and costs. Denied boarding
is never a valid reason to miss an interline tour or cruise. Carry back up passes on other
airlines, search alternate routings, go early.
your reservation is held, but before payment has been made, there is a $60
cancellation fee to your credit card on file. After a tour has been booked
and a payment has been made the cancellation fee is a minimum of $60
per person PLUS all communication, currency exchange etc. in addition to fees levied
by the supplier (hotel, airline, cruise line. train company etc.). Cancellation fees for
multi-city tours may be higher.
If you cancel you should notify Aero-Marine as soon as you know you
will not take the program. Aero-Marine will the
contact the vendor on your behalf.
A guideline for
Beyond 60 days
Minimum $60 per person plus any
59-30 days prior
$300 per person plus any supplier
29-15 days prior
50% of the total tour cost
Within two weeks
These are guidelines only. It is your responsibility to check
cancellation policies on the program you book. Apartments, barges, cruise lines and specialty programs
have strict penalties and differ from the above information. Please ask your
travel consultant about the cancellation penalty for those programs should you
As soon as we take your reservation we make
your booking with our supplier. We send your paym,ent to our local bank and an Aero-Marine
check to our International Bank, to have it converted into the currency of the country
involved (commissions and currency exchange fees), and then pre-pay the supplier via
check or wire transfer (transfer fees). Changes after this time cost extra money. There is minimum
change fee of $60 plus all communication charges and other costs for a change
in any reservation. The fees may be higher with multi-city tours.
You are responsible to keep
your party informed. We will only send information and final travel
documents to the person making the booking.
Aero-Marine acts as an agent for those providing the vacation services. Aero-Marine
will not be held responsible for passengers who arrive late due to any reason beyond
Aero-Marine's direct control. Aero-Marine will not be held responsible for payment or
refund for any unused accommodations, meals, or other services due to late arrival, early
departure or any other reason for non-participation. Acceptance of the tour/cruise
tickets and or vouchers shall be deemed consent by you and your party that Aero-Marine
will not be held responsible for or held liable in any way for any loss, injury, or damage
to any person or property regardless of how caused.
In the event of complaints concerning
travel arrangements made through Aero-Marine, clients are requested to
contact our office immediately. Aero-Marine will do it's best to solve the
problem as soon as possible. If the problem can not be solved in a
reasonable time frame, a letter of complaint detailing the circumstances
along with any supporting information must be sent to Aero-Marine within
30 days of the date of departure. Any problems or complaints
brought to our attention beyond 30 days from date of departure will
not be dealt with.
Because we have entered the vast
international interline market, you must keep yourself aware of Visa Requirements.
Aero-Marine tries to keep up with these constantly changing rules but cannot do it all. If
you are not holding US passport you should tell your agent. We will help all we can but
the ultimate responsibility for a visa is yours.
All rates shown are based on the current exchange rate.
It is important to note that foreign exchange rates fluctuate
and that the prices provided above, can change at any time without